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Shipping Information

FREE Economy Shipping on orders over $99.00

Our standard ground shipping on orders over $99.00 is free in most US States. We are currently not shipping to Hawaii, Alaska or Puerto Rico. Most items will arrive by Federal Express, UPS, or USPS within 3-5 business days.

Some items may take longer to arrive and they include:

Lift Chairs

Lift chairs can take from 5 business days to 6 weeks to arrive depending on the model, fabric, and options you have selected.  Any lift chair ordered with heat and/or massage options will take about 3-4 weeks to arrive. Call us for a specific delivery time. In most cases, we can check inventory to see if the specific model that you want is in stock. All lift chairs are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the lift chair is at the facility in your area.   

Scooters and power chairs

Small travel scooters and power chairs can ship FedEx, or UPS, and will usually arrive in 3-5 business days. Box will be left at the door no signature required. Larger travel scooters and power chairs will arrive within 6-10 business days via freight carrier.

Most medium to full sizes scooters are delivered within 6-10 business days. All medium or full size scooters are delivered via freight carrier. The freight carrier will call you to arrange a specific delivery time once the scooter is at their facility in your area.

Certain rural zip codes may have additional delivery charges.

International shipping is not available at this time. We cannot ship to the US Virgin Islands, Puerto Rico, Hawaii, Alaska, or Guam.

White Glove Delivery

White Glove Delivery is a premium delivery service. A white glove agent will deliver the product into your home at the time you specified. The agent will unpack the item and remove all packaging materials.

Here is what you can expect with White Glove Delivery:

  1. Your product will be shipped from the manufacturer to your home or facility.
  2. The white glove agent will contact you to schedule a delivery time for your item.
  3. At the designated delivery time, the agent will bring your new product into your home, unpack it completely, set it up where you request and remove any packaging material Note: Delivery agent does not move furniture.

Important Note: White Glove Delivery generally adds 5-7 business days to the total delivery time of your item.

This time may be extended further or unavailable in certain remote and rural locations.

 Front Door Delivery

Front Door delivery is an upgraded delivery option available on some products. The item will be delivered by a freight carrier and placed in the front door of your house, Ground level only.  At the freight carriers’ discretion, if the item fits thru the front door, they will place the product inside the home. Note: the freight carrier cannot carry your lift chair up any stairs, nor will they unpack the lift chair to fit through doors. If this type of delivery does not accommodate your needs, please consider the White Glove Delivery.

 Ventura County White glove Delivery.

Ventura County White Glove Delivery is available only for Camarillo, Oxnard, Ventura, Thousand Oaks and proximities.

The item will be delivered to Merlin’s facility in Camarillo. Our expert technician will unpack the product and inspect for defects. After the product is thoroughly checked the technician will set up an appointment to deliver the item to your home.  The item will be delivered inside the home in the room of your choosing. Please be sure there is space for the item being delivered. Note: Delivery driver does not move, remove or rearrange existing furniture.